+49 7131 / 1226 – 500 info@dataglobal.com

managed services

Leave the operation of your ECM environment to our experts. Concentrate on your core tasks.

Your ECM solution managed by experts

Maintenance, administration and care of your ECM solution are time-consuming. In addition, the costs for these IT services are not transparent and result in high monthly fixed costs.

What if you could simply entrust these problems to an expert? What if you finally had more time for your core tasks because your IT is running reliably?

 

With dataglobal Group’s Managed Services, you place your ECM operations in experienced hands. What you can expect: less effort, lower costs and more security.

We have been active as a managed service provider for over 25 years and successfully support the operation of our customers’ ECM environments. Across all industries and regardless of company size.

Our goal: to give you more time for your core business.

Efficiency

Eliminate time-consuming routine tasks by relying on our Managed Services.

Scalability

Thanks to automated monitoring, we offer the fastest response times in the event of a fault.

Reliability

You can count on our support. Our team of experts is on hand to answer your questions.

Optimization and further development of your ECM landscape

The dataglobal Group’s Managed Services provide you with customized solutions for your ECM landscape. We take over the complete operation of your ECM, DMS and archiving solutions for you. From monitoring and patch management to user management, we support you with optimal administration.

As a managed services provider, we pay attention to your individual requirements and provide you with the necessary information on the IT services you need.

Our services

  • Proactive support of the ECM system
  • Consulting, design, planning and operation of your ECM solution
  • Operation and management of archive and document management systems
  • Control of user management

Your business benefits through Managed Services

Plannable, monthly IT costs

Modern and smart IT solutions

Constant availability of IT services

System compliance in corporate IT

Continuous and error-free IT processes

1st, 2nd and 3rd level support and cloud services

Development, maintenance and management of IT security processes and tools

Agreement and compliance with service level agreements

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Individual advice in the areas of hardware, software and IT services

Our goal: to give you more time for your core business.

Our goal

3 service packages: You decide how much support you need

Services

Testing of production systems

In addition to manual checks and consistency checks, we configure automatic monitoring for your production system to ensure that your system runs smoothly.

Monitoring

We offer you continuous, automatic monitoring of servers and services for functionality and reporting of existing problems.

Patch Management

We ensure that your archive, document management and ECM systems are always up to date by applying security and functional patches. In addition, we are always in coordination with the system/process manager, e.g. for the release of operating system patches. In addition to monitoring the patches, we also offer you functional tests to ensure the smooth use of the operations. The patches are checked once a month to ensure that they are up to date.

Documentation

Ongoing maintenance/updating of documentation with coordinated review cycles.

Reporting

We keep you up to date with regular reports.

Monitoring of test systems

We test the test systems according to individual checklists

Hotline & Remote Service

You have the option of using our technical hotline. In addition, we carry out remote activities that are necessary to rectify faults and problems that occur on the systems we support.

User Management Service

We support you in setting up new users and using your existing role and rights management.

End User Support

You will receive support from our experts for any questions your end users may have.

Optimization of IT processes

Individual adaptations (e.g. scripts, DLLs, interfaces) that optimize your IT landscape.

Consulting

3 project days per year incl. (24 h/year = 2h/month).

Plan S

 

fortnightly

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Plan M

 

weekly

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Plan L

 

daily

What our customers say

"We have handed over our user management to the dataglobal Group. This puts us on the safe side operationally, gives us a strong technical position and allows us to focus on our core competencies"

"With dataglobal Group's Managed Services, we have a competent partner at our side at all times"

"The collaboration is always transparent and professional. So nothing stands in the way of a long partnership"

"This is truly a service that is scalable and transparent. We can work on strategic projects with peace of mind while the dataglobal Group keeps our ECM landscape running."

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