managed services
Leave the operation of your ECM environment to our experts. Concentrate on your core tasks.
Your ECM solution managed by experts
Maintenance, administration and care of your ECM solution are time-consuming. In addition, the costs for these IT services are not transparent and result in high monthly fixed costs.
What if you could simply entrust these problems to an expert? What if you finally had more time for your core tasks because your IT is running reliably?
With dataglobal Group’s Managed Services, you place your ECM operations in experienced hands. What you can expect: less effort, lower costs and more security.
We have been active as a managed service provider for over 25 years and successfully support the operation of our customers’ ECM environments. Across all industries and regardless of company size.
Our goal: to give you more time for your core business.
Efficiency
Eliminate time-consuming routine tasks by relying on our Managed Services.
Scalability
Thanks to automated monitoring, we offer the fastest response times in the event of a fault.
Reliability
You can count on our support. Our team of experts is on hand to answer your questions.
Optimization and further development of your ECM landscape
The dataglobal Group’s Managed Services provide you with customized solutions for your ECM landscape. We take over the complete operation of your ECM, DMS and archiving solutions for you. From monitoring and patch management to user management, we support you with optimal administration.
As a managed services provider, we pay attention to your individual requirements and provide you with the necessary information on the IT services you need.
Our services
- Proactive support of the ECM system
- Consulting, design, planning and operation of your ECM solution
- Operation and management of archive and document management systems
- Control of user management
Your business benefits through Managed Services
Plannable, monthly IT costs
Modern and smart IT solutions
Constant availability of IT services
System compliance in corporate IT
Continuous and error-free IT processes
1st, 2nd and 3rd level support and cloud services
Development, maintenance and management of IT security processes and tools
Agreement and compliance with service level agreements
Individual advice in the areas of hardware, software and IT services
Our goal: to give you more time for your core business.
Our goal
3 service packages: You decide how much support you need
Services
Testing of production systems
In addition to manual checks and consistency checks, we configure automatic monitoring for your production system to ensure that your system runs smoothly.
Monitoring
We offer you continuous, automatic monitoring of servers and services for functionality and reporting of existing problems.
Patch Management
We ensure that your archive, document management and ECM systems are always up to date by applying security and functional patches. In addition, we are always in coordination with the system/process manager, e.g. for the release of operating system patches. In addition to monitoring the patches, we also offer you functional tests to ensure the smooth use of the operations. The patches are checked once a month to ensure that they are up to date.
Documentation
Ongoing maintenance/updating of documentation with coordinated review cycles.
Reporting
We keep you up to date with regular reports.
Monitoring of test systems
We test the test systems according to individual checklists
Hotline & Remote Service
You have the option of using our technical hotline. In addition, we carry out remote activities that are necessary to rectify faults and problems that occur on the systems we support.
User Management Service
We support you in setting up new users and using your existing role and rights management.
End User Support
You will receive support from our experts for any questions your end users may have.
Optimization of IT processes
Individual adaptations (e.g. scripts, DLLs, interfaces) that optimize your IT landscape.
Consulting
3 project days per year incl. (24 h/year = 2h/month).
Plan S
fortnightly
Plan M
weekly
Plan L
daily