Success Story
Giessen municipal utilities
The digital workplace for a municipal energy supplier
Creating digitalized workplaces – the digital workplace of Stadtwerke Gießen
Task definition
Stadtwerke Gießen’s aim was to improve customer communication and to be able to process customer and partner inquiries more quickly and precisely. To achieve this, a digital workplace and digital processes should optimally support the employees of the municipal utilities in this endeavor.
Solution
All relevant information from the SAP system and other relevant sources is brought together in dataglobal CS and made available in the digital workplace. Processes are converted into digital workflows and mapped in the standardized web-based interface. Throughput times are shortened and processes are processed more easily and quickly.
Customer benefits
The digital processes enable the municipal utilities to respond more quickly to inquiries from customers and business partners. Customer satisfaction is significantly increased and thus the competitiveness of Stadtwerke Gießen. The individual departments can play an active role in the further development of the dataglobal CS platform and thus contribute to the continuous improvement of digital processes. The dataglobal CS platform is future-proof and expandable.
Department
Commercial department