Digitization in public administration
Holistic digitalization strategies for efficient administrative processes
Digital transformation in public administration
Do you work in a public authority or institution that is unable to carry out its administrative work efficiently and in line with the times because the step towards digitization has been missed or insufficiently implemented? Do you spend a lot of money on cost-intensive processes? This problem is not uncommon in public administration – the digital transformation offers a wide range of solutions.
Not only can administrative modernization reduce cost pressure in the long term, it also increases the performance of public sector employees and citizen satisfaction. Digital administration enables more than just compliance with legal regulations: it is the holistic and consistent implementation of digital transformation that is demanded by both society and the economy today.
Improving service quality in public administration through digitalization
The digitalization of public authorities and other institutions is an important step towards meeting the high expectations placed on public administration. The shift towards a modern society calls for holistic digitalization strategies that not only make it easier for you to meet external requirements, but also do your employees a favor. The processing of administrative matters in the public sector using user-friendly and digital solutions is the future.
By mapping your processes and workflows electronically, you reduce unproductive processes and ensure high quality standards. Manage your day-to-day work more efficiently with the Digital Workplace.
Advantages of digitization in public administration
Time independence through online access
Complexity reduction
Formal and efficient administrative processes
More transparency for greater understanding of government action
Faster data exchange and simpler communication between companies and citizens and the administration
Greater user-friendliness and satisfaction by shortening administrative matters
Cross-departmental linking and standardization of processes
Immense cost and time savings
Applications in public administration
Digitization in offices, institutions and authorities offers new opportunities and great potential – here are some of the fields of application:
Electronic files
The e-file is not only the modern counterpart to the conventional file, but also smart and audit-proof. You and your team design workflows efficiently and avoid sources of error. You can find all documents and content quickly with just a few clicks without having to search for a long time. Intelligent links connect the e-file with relevant workflows and processes directly in the system.
Digital document management
With a document management system (DMS), you can keep track of ever-increasing volumes of data through appropriate data management. Versioning documents every change to a document or file. With efficient DMS software, you not only optimize communication between employees, but also enable cross-location access, whether via PC, tablet or smartphone. The sophisticated rights concept ensures that only authorized employees have access to sensitive data and documents.
A DMS is the heart of the digital workplace and replaces the paper-based office with a highly efficient digital alternative that allows you to manage all relevant documents centrally.
Collaboration Software
With collaboration software, your team can view and edit documents directly on the platform and share them with other users. In addition, cross-location access is made possible. They also receive a detailed log of the processing status. Digital collaboration saves you time, money and unnecessary effort within your team.
E-mail security
The digital transformation increases the risk of cyber attacks. Public administration in particular (district offices, counties, political parties, etc.) is increasingly being targeted by spam, phishing, ransomware and malware. Typical targets are personal citizen data, sensitive data from the healthcare and financial sectors and research, as well as internal party-related information. Overall, the public sector is a lucrative target, as it involves enormous amounts of data, some of which is highly relevant.
The high security level of our e-mail security solution eXpurgate predestines our software for use in the public sector. We know and meet the special requirements of the public sector when it comes to e-mail security and, with the eXpurgate product, offer maximum security with minimum effort on your part.
Creation of templates
Tedious work such as the repeated creation of templates is reduced to a minimum. In the Digital Workplace, your employees only have to set up the respective templates once and can then access them centrally at any time.
We accompany you through the digital transformation
Do you need a reliable partner with whom you can tackle digitization in public administration together? We accompany you step by step in the area of administrative modernization and determine your individual needs. You decide for yourself how far digitalization should go.
The dataglobal Group’s Digital Workplace combines a wide range of software solutions with the right working environment to help you deal with administrative matters. We not only offer tailor-made advice, but also support you during implementation to ensure successful solutions in the long term!
FAQ: Frequently asked questions
We have compiled a list of frequently asked questions on the topic of “Digitalization in the public sector” for you.
What belongs to the public sector?
In contrast to the private sector, which consists of private or non-profit companies, for example, the public sector consists of authorities and institutions that belong to or are operated by the government. The public administration provides services for the public and is not profit-oriented.
What does digitalization mean in public administration?
Digitization in the public administration sector concerns, for example, the submission and filing of applications, the setting of signatures or the completion of forms. With the help of modern technologies, such as digitized document management or digital payment transactions, the administration can work across authorities.
Why digitize administration?
The digital transformation in the public sector will make it possible to make services digitally accessible in the future. This reduces superfluous and unproductive processes, increases transparency and simplifies communication.
What is e-government?
E-government refers to communication in the public sector (between different authorities) and between authorities and citizens using digital information and communication technologies.